FAQ

Don't see your question answered? Please send us an email at hello@settgood.com

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Orders

How will my order ship?

We ship via USPS.

When will my order ship?

We do our best to ship orders within 3 business days of when the order is placed. 

When will my order arrive?

Orders should arrive within 7 - 10 days of when you place the order. (varies based on USPS)

Can I place a future order?

Yes, please send us an e-mail at hello@settgoods.com and let us know the week that you'd like your package to arrive and we'll do our best to accommodate. Please note, we can't guarantee an exact day.

Can I ship to multiple addresses?

At this time we can only ship to one address per order. Please place a separate order for each address.

Do you ship internationally?

No, we currently do do not offer international shipping.

Ingredients

Do your products contain allergens?

Yes, our products include various allergens such as wheat, milk, eggs, tree nuts, peanuts and sesame. Please refer to each product label for the specific ingredients. Please note that our products are baked in a kitchen that processes various allergens such as wheat, milk, eggs, tree nuts, peanuts and sesame products.

Do you have gluten free products?

At the moment we do not offer a gluten free product. We are working to develop some in the future - stay tuned.

Storage + Shelf Life

How long will my cookies stay fresh?

We recommend enjoying our cookies within a month of arrival.

How should I store them?

We recommend sealing the cookies in an air tight container after opening them.

Gifting

Can I send a someone a gift?

Yes, our products make great gifts as they ship well and stay fresh for up to a month. We offer cards if you'd like to include a personal message.  

Do you offer corporate orders?

Yes, please email us at hello@settgoods.com to arrange.

Do you offer bulk orders?

Yes, please email us at hello@settgoods.com to arrange.

Do you wholesale?

At the moment we do not offer a wholesale option. We are small company but stay tuned for future wholesale options.

General

Where are you located and do you have a storefront?

We operate out of a commercial kitchen in Brooklyn, NY and do not currently have a storefront.

Where are your products made?

All of our products are made in our commercial kitchen in Brooklyn, NY.

What does the name Sett mean?

The name sett is derived from the ritual of setting the table.